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Ferromatik Milacron, India

Discover how LearnEd worked with Ferromatik Milacron, a global leader in the field of manufacturing and servicing of highly specialized…
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Discover how LearnEd worked with Ferromatik Milacron, a global leader in the field of manufacturing and servicing of highly specialized machines for the plastic industry, to enhance their communication skills to meet global and cross cultural communication challenges.


Ferromatik Milacron India is a global leader in the manufacture, distribution and service of highly customised machines for the plastic and processing industry. It has a strong global customer base and recognised for their high quality products.


Who: The participants were middle management and executives from sales, accounting, marketing, HR, and higher management, from across 5 departments of the company. Together the team was approximately 300 participants. They were all involved in direct communication with clients either through sales, service or production and wanted to enhance their communication skills to best meet client requirements.


What: Ferromatik reached out to LearnEd for upskilling their middle level and executive workforce through three 50-hour intensive training programs for various groups with varied communication skills in English. The participants participated in interactive sessions of presentation skills, listening and speaking skills and business writing skills, covered by several topics in the training program.


Why: The teams were facing challenges in making effective presentations and needed to polish their skills in email, report and proposal writing. As they are a global organisation, they have to deal with clients from across the globe so confidence building for conversations with local and international counterparts was also a challenge.


How: A thorough needs assessment was undertaken to gauge the level of the communication skills of the participants and then a needs-based curriculum was developed and delivered by two instructors over a period of eight weeks.


Achievements: Participants wrote proposals in various areas to improve the quality of their workday. LearnEd coaches guided the participants to prepare these proposals and present them skillfully to the upper management. 80% of the proposals presented were accepted by the leadership and implemented during the course.


Testimonials:

1) One of the important topics which I like is discourse Markers. During my conversations I try my best to use discourse markers instead of filler. Listening will also be a useful strategy for me to enhance my listening capability.


2) The Email writing exercise will help me write effective Emails using techniques like You-Attitude. The session on presentations has taught me to create more visual presentations and has also provided information related to body language and gestures.


3)Powerful writing- it will help me to make my message or email more effective ,clear and short. Culture differences- Help me to understand the mentality of my colleagues and teach me how to communicate with them.


Through the various sessions on presentation skills using You attitude, observing and understanding body language, business writing skills in their daily work, the participants expressed that they see a marked improvement in their work efficiency. They are better able to handle client conversations and have better productivity in their work. It has also helped many of them in their personal lives too.


KHS, India

KHS, India holds a leading position in the packaging machinery industry as a leading international manufacturer of filling and packaging…
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KHS, India holds a leading position in the packaging machinery industry as a leading international manufacturer of filling and packaging equipment for the beverage, food, and non-food sectors. The Ahmedabad plant is set up as a campus with management and manufacturing units with over 1000 employees.

KHS, India holds a leading position in the packaging machinery industry as a leading international manufacturer of filling and packaging equipment for the beverage, food, and non-food sectors. The Ahmedabad plant is set up as a campus with management and manufacturing units with over 1000 employees.


WHO: Entry-level new hires at KHS India spend eight months after being recruited to get trained for technical skills and soft skills. The global structure of their business demands excellent communication & Business English skills. 

WHAT: KHS reached out to LearnEd to create & deliver an in-depth Business Communication program for their new hires. Even before they get assigned their permanent positions, they are prepared with a strong foundation of non-technical skills along with their technical abilities

The new hires are students from reputed colleges and universities across India. And yet, when we assess their English and communication skills we find big gaps in their ability to read and process and listen and respond. 

WHY: Prepare the new hires for a global working environment with cross-cultural awareness, speaking confidence, and writing skills to avoid costly errors and build strong relationships

HOW: We first gave the new-hires team two assessments – one to understand learning gaps and the other to survey participants’ learning. The results gave us insights into the linguistic, conversational, and learning gaps in this group. 

Then we found out the demands of the job roles where these team members will move after our training. 

Finally, we aligned all these insights to configure a hybrid course – 15 hours of online learning supported by three live webinars and individualized feedback from coaches on videos and written assignments created by participants. 

ACHIEVEMENT: Participants were able to confidently introduce themselves in different scenarios through our video portal. This gave them the much-needed practice to confidently initiate client conversations. As these were new trainees, they understood the nuances of how to prepare for meetings and how to put forward your viewpoints in front of senior management.